What Our Customers Say
Real reviews from real St. Charles County homeowners and businesses who trusted Fast Restoration with their property.
Call (636) 681-3200Featured Reviews
From emergency water extraction to complete fire restoration, here is what our customers have to say.
Our basement flooded at 2 AM during a storm. I called Fast Restoration expecting a voicemail, but a real person answered and had a crew at our house within an hour. They worked through the night to get the water out and had dehumidifiers running by sunrise. Terry personally checked on the drying progress every day. Our basement was completely restored in under two weeks. Cannot recommend them enough.
Found mold in our bathroom wall after noticing a musty smell. Fast Restoration came out the same day for an assessment. They contained the area, removed the affected materials, and treated everything to prevent regrowth. What impressed me most was how thorough their documentation was for our insurance claim. The whole process was covered by insurance and we only paid our deductible.
A pipe burst in our kitchen while we were on vacation. Our neighbor called Fast Restoration on our behalf. By the time we got home, the water was already extracted and drying equipment was running. They took photos of everything and handled our insurance claim from start to finish. The kitchen looks better now than before the damage. Truly professional team.
After a kitchen fire, we were devastated. Fast Restoration helped us through every step. They boarded up the damaged areas the same night, then came back to do a full assessment. The smoke damage cleanup was incredible. They removed odors I thought would never come out. Terry kept us informed throughout the entire rebuild. Our home is fully restored and the work quality is outstanding.
I had no idea how to navigate an insurance claim for water damage. Fast Restoration handled everything. They documented all the damage, communicated directly with my adjuster, and got the claim approved quickly. I only had to pay my $1,000 deductible for what turned out to be a $12,000 restoration. Their knowledge of the insurance process saved me so much stress.
We own a small retail shop that flooded from a broken water main. Fast Restoration understood that every day we were closed meant lost revenue. They brought in extra equipment to speed up the drying process and worked weekends to get us back open in 4 days instead of the 10-14 days other companies quoted. Their commercial focus made all the difference.
Hired Fast Restoration for mold remediation in our basement. They were professional, explained everything clearly, and did thorough work. The only reason for 4 stars instead of 5 is that scheduling took a bit longer than expected due to their busy season, but once they started, the work was top-notch. Post-remediation testing came back clear.
Second time using Fast Restoration. First time was a water heater leak, this time it was storm damage in the basement. Same great service both times. They know our house now and were able to get equipment placed quickly. The daily check-ins during the drying process give you real confidence that things are being done right. Highly recommend.
Dealt with a sewage backup that was absolutely terrible. Fast Restoration treated the situation with urgency and professionalism. They had the contaminated materials removed and the area sanitized within hours. I was worried about health risks for our family, but they tested the air quality after cleanup and confirmed everything was safe. True professionals who care.
Water damage from an upstairs bathroom leak that went through the ceiling of our living room. Fast Restoration was here within 90 minutes. They carefully removed the damaged drywall, dried everything with industrial equipment, and rebuilt the ceiling and repainted. You would never know there was ever a problem. Fair pricing and excellent communication throughout.
Why Customers Choose Us
The numbers behind our 4.8-star reputation.
Response Time
Average on-site arrival for emergency calls
Satisfaction Rate
Customers who would recommend our services
Project Completion
Every project completed to industry standards
Repeat Clients
Customers who return or refer family and friends
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